Once again, telemarketers who violate Florida's “Do Not Call” list have topped the state's annual top 10 list of consumer complaints.
The Florida Department of Agriculture and Consumer Services slapped 33 companies with more than a hundred thousand dollars in fines as a result.
Rounding out the top three complaints were vacation and travel services that didn't measure up, and price gouging, both likely tied to another unprecedented hurricane season.
Liz Compton is a spokeswoman for the department and says, "Travel plans were number two this year. I think that may have been related to the hurricanes. A lot of travel plans were messed up from people leaving Florida and coming in and they filed complaints if they felt like they weren't being dealt with fairly, and so I think it's important that consumers know what are the top 10 complaints. It gives them a heads-up of what to look for in the coming year to avoid being victimized in the first place."
Here's the complete top 10 list of written consumer complaints:
1. Do Not Call List 4,120 complaints
2. Travel/vacation plans 3,909 complaints
3. Price-gouging 3,464 complaints
4. Motor vehicle repair 2,117 complaints
5. Communications 1,982 complaints
6. Construction 1,760 complaints
7. Credit/banking 1,561 complaints
8. Motor vehicle sales/accessories 1,120 complaints
9. Telemarketing 839 complaints
10. Business opportunity/franchises 727 complaints
Consumers with a complaint about a business or service can call the state Department of Agriculture and Consumers Services’ hotline at 1-800-HELP-FLA or log onto the Web site at www.800helpfla.com.