Cingular, Customer Service Employees Reach Tentative Agreement

A last-minute agreement will keep about 11,000 Cingular Wireless customer service employees in nine states, including Florida, on the job Monday.

The agreement was reached Sunday night less than three hours before a threatened midnight strike between the Communications Workers of America Local 3204 and the employees in nine southeastern states.

The union told its members to return to work as scheduled and said ballots will be mailed to members soon so they can either approve or reject the tentative agreement.

Cingular spokesman Mark Seigel says the agreement addressed key concerns of the employees and gave the company flexibility.

The tentative agreement covers employees in District Three, which includes Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina and Tennessee.