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Updated: 9:35 PM Nov 6, 2008
Kid Care
As many as 25,000 kids may have been wrongfully dropped from a program offering low cost insurance to Florida Families. Computer problems may to blame for axing the Florida Kid Care policyholders. An emergency order is in effect to keep more kids from being dropped.
Posted: 1:48 PM Nov 6, 2008Reporter: Whitney Ray Email Address: news@wjhg.com KidCare |
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As many as 25,000 kids may have been wrongfully dropped from a program offering low cost insurance to Florida Families. Computer problems may to blame for axing the Florida Kid Care policyholders. An emergency order is in effect to keep more kids from being dropped.
Thousands of families paid health insurance premiums for their children but got no coverage. Computer glitches wrongfully dropped as many as 25,000 families from the Florida Kid Care program. Child Advocate Karen Woodall fears those families won’t get the medical attention they need.
“We can only hope that it hasn’t caused major, major stress to families.”
In May, the state hired a new administrator to take over the program and changed the Kid Care computer system. With a new chairwoman in place, Loranne Ausley, the Florida Healthy Kids Board is trying fix the problem.
“It is unacceptable for any children to be falling out of this program. Our mission is to reach more children. The corporation is going to do whatever it takes to make sure children stay in the program and get the health insurance that they need.”
The problem got so bad that the board issued a moratorium to keep more kids from being dropped. Reimbursements are available for families who were mistakenly axed from the program.
The Florida Healthy Kids Board sent letters to the families who were wrongfully dropped from the program, telling them how to re-enroll.
Latest Comments
just an update. I just received an email from kidcare telling me to disreguard the notice, that my daughter will still be covered. So hopefully this means that they are taking care of the problem, and at least they are responding to peoples emails. thanks for listening .
we recently received a letter from kidcare saying that my 7year old mentally and physically disabled child is being dropped from their insurance. I tried calling them over and over for 3days and got nothing but a busy signal. I have faxed them and emailed them and still nothing. I don't understand how this can go on and how they can let a handicapped child or any other child go without insurance for even a day. I sure hope they are fixing the problem . I just wish there was someone that would talk to us to let us know what's going on,will my child be insured or not? I'm doing my part trying to contact them,why can't they just let us talk to a person .
This happened to me but my son broke his arm while waiting on them to fix the problem. They refuse to put my effective date back to 10/01/08 and made it 11/01/08 and now I'm stuck paying an ER visit and had to wait almost 2 weeks to get a new Pediatrician in order to receive a referral and to wait another couple days for an Orthopedic Doctor. If they took my money, there shouldn't be any issue on an effective date. They just don't want to do it and my son is the one to suffer for their error. How is this fair? If I had $350 for an office visit I wouldn't need Fla Healthy Kids Insurance.
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