Troy Harper and his family recently moved to Springfield from Iowa, although it took almost an entire month for their belongings to follow. When the truck did arrive, the Harper's were told by the movers that they owed twice the original estimate because their stuff weighed twice the estimated amount.
"And when we disputed it they said, we're not going to bring your stuff," says the Harper’s.
The Harper's originally paid the National Moving Network based in north Miami, Florida to broker the move. American Movers did the actual heaving lifting.
"I have just what I took off the truck myself because I was so upset about not having my stuff I started unloading my stuff when they did finally come yesterday."
But Harper says the rest of their belongings are now in a storage unit in Chipley since they didn't pay the movers the new balance of $2,400. The owner of a different moving company says attention to the details can prevent a similar headache.
Hercule Pettis is the owner of Van Horn Transfer and Storage. An agent for Mayflower Transit says situations like this can be prevented. Pettis says you need to tell the surveyor about every box or furniture making the move.
"We'll send out a fellow to do that survey and in that survey it's really important at that time that all the details be hashed out."
It's also better to estimate the weight higher than expected, or you could end up like the Harper's with twice the weight and twice the price.
"The more thorough you are about your move, the better service you're going to get. The more you tell that salesperson, the better the service it is."
And good service can help you rest easy in your new home with your old furniture, something the Harper's aren't able to enjoy just yet.
The Better Business Bureau's website list a number of similar complaints against the National Moving Network, but has no complaints against American Movers. The National Moving Network did not return our phone calls.