Federal Healthcare Website Still Experiencing Problems

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PANAMA CITY - Steven Robinson replaced a tire on his trailer Wednesday. That's small compared to the decision he's about to make on a healthcare plan.

Neither Robinson nor his wife qualify for medicare.

"I'm about two years away she's about four years away," said Robinson, a Panama City resident.

Because of a pre-existing health condition, Robinson can't qualify for regular health insurance.

"So that's a catastrophic situation. We're in a situation where we really don't need her to be employed from a financial standpoint other than for health insurance," said Robinson.

Under "Obamacare", those with pre-existing conditions still qualify for healthcare coverage and that's appealing to Robinson.

"It could give me the freedom I'm looking for. It's possible. Freedom to retire so that I can have my wife and travel the country like we've dreamed of doing like I've been working for since 12 years of age."

Thousands of people like Robinson are still looking for answers to their questions. The program's website has experienced glitches since opening Tuesday.

When logging onto healthcare.gov, there are a few things that you have to do. The first is to select your state and then hit apply now, but what most people and insurance agents are finding is that the site still has a few glitches.

"You can't get online. You can't figure out what the costs are. So that's a frustrating part because you waited this long a period of time. It's here and you can't even figure out what the costs are," said Mike Nichols, an insurance agent.

If you're looking for a quote, Nichols says local insurance agents can speed up the process.

Despite the possible advantages, Robinson say he's still skeptical about the whole thing.

"I'm not sure that the government is ever going to provide that for me. I don't see how they can do that. They haven't done that with Medicare. Why do I think they're possibly going to do it with this 1700 page document?," said Robinson.

To receive healthcare coverage by January 1st, you must enroll by December 15th. More than 60,000 people in the NewsChannel 7 viewing area are uninsured.