Unemployment Computer Still Causing Problems

Kenyon Singletary has been looking for work for six months. Her experience with the new state computer system is spotty.

"I skipped a week, then I had one week on there instead of two weeks to claim so I mean a little bit of problems but [In the end you got your benefits.] Yea, I got my benefits. I do have a friend who had a problem where she didn't get hers and she had to wait another week," said Singletary.

In November, the Department of Economic Opportunity was called on the legislative hot seat for the problems.

"And when they have problems they don't call you, they call us," said Rep. Ed Hooper.

The calls haven’t stopped.

"We have way too many people coming up to our office and complaining," said Rep. Irv Slosberg.

State Representative Irv Slosberg wants an investigation into the 63 million dollar system and its problems.

"To find a solution to the problem. These people, you know, you don't have any money to buy food," said Slosberg.

As one problem was fixed another pops up.

Executive Director Jesse Panuccio has assed a million and a half dollar fine against the contractor.

"And so, the one point five million was a recognition that the system was not delivered the way we wanted it at the time we wanted, so we are committed to holding the vender accountable," said Panuccio.

The latest penalty is on top of a million dollars contractor Deloitte gave up before the system was launched.

In 2011, State Lawmakers required all jobless benefit seekers to apply online, that's something the new computer system has made all the more difficult.

More than a dozen new issues for the site popped up over the last weekend.


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