Over the summer, residents of Panama City received new water meters. The new "smart" meters were said to be more accurate and would be read via satellite, but residents are saying they're running into some billing issues.
According to residents, while the system itself may be accurate, there seems to be an issue with it's time for billing.
At the Panama City Commission meeting Tuesday, city clerk, Terri Lillard made note that while the residents may be getting overbilled that month, the following month they aren't charged anything outside of their flat rate fee.
Officials with the utilities company say the problem lies with the software that the city uses which counts consumption by thousands of gallons, while the meters count each gallon used.
This means whether you use 2,000 or 2,900 gallons of water, you're billed for 2 units of consumption - however you won't be billed for consumption again until you go over 3,000 gallons.
Utilities Director Ron Morgan says they are currently in talks with the software company, New World, to find a solution to the problem.