Sprint Call Center in PCB Lays Off 60 Workers

Sprint Mobile Communications laid off 60 customer service agents Friday from their jobs at the calling center on Richard Jackson Boulevard.

Sprint officials say the move was due to a change in their organizational structure.

The people who lost their jobs were special customer service agents who help customers set-up service and handled common issues with new phones.

Those tasks will be transferred to other call centers in other parts of the country.

Before Sprint merged with Nextel, the call center was one of Bay County's largest employers, with more than 1,000 workers.

A little more than 300 employees remain at the Panama City Beach location.


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  • by Chris S Location: Panama City Beach on May 1, 2012 at 09:12 PM
    Ever since Sprint took over Nextel, they have driven the company in the ground. Used to be one of the best places to work when it was Nextel, and has been one of the worst since Sprint took over. Most of the people had been there since the call center first opened,or at least alot of them have. With the one running it now, yea it wont be open long.
  • by Angela Location: Panama City Beach on Apr 24, 2012 at 12:58 PM
    Let's see, a majority leadership has been "let go", there is a hiring freeze, and equipment is being shipped out of the PCB center. Hopefully the remaining employees see the writing on the wall and start updating their resumes. This call center will most likely be closed in the not so distant future. Just another example of why we need quality jobs in the area. About all of the former Nextel employees that relocated here to work when the call center was the best employer in the area have left due to lack of work..WE NEED QUALITY JOBS IN BAY COUNTY and we need to STOP relying on only tourism to sustain the people that live here.
  • by MZZTLOVE Location: FLORIDA on Apr 23, 2012 at 08:20 PM
    MOST OF THE PEOPLE THAT GOT " LAID OFF" WILL GET UNEMPLOYMENT SO THATS SOMETHING. THE REST OF THE ONES LEFT WILL GET TO DO EVEN MORE WORK, AND AS FOR FAIRNESS SPRINT WILL DO WHATEVER IT CAN NOT TO PAY OUT BONUSES IS WHY I HAVE A COMPLAINT FILED AGAINST THEM WITH THE EEOC NOW
  • by S on Apr 23, 2012 at 12:30 PM
    I agree with Still There. It's been mis-managed ever since Sprint took over. It's all about the bottom dollar. They don't care they will outsource in heartbeat because it's all about the money. This is how companies dig a hole and collapse. It's only a matter of time before there is another buy out. I can tell you right now they don't care about their employees or what they are doing,you are replaceable a number that can be replaced with an outsourced rep that they only have to pay 8.00 hour for or probably less it makes me sick to think about what they have done to their employees.
  • by Facts on Apr 23, 2012 at 09:05 AM
    The actions at this call center were a direct result of the Call Center Manager's actions. She was given the approval to add head count, but chose not to, in order to protect her compensation. If is unfortunate, but Sprint has a head count ratio for agents to supervisors and managers. The number provided is also in correct. The call center manager is gone, 2 operations, and 9 supervisors. There are agents who have been given an option. So the true number is unknown, but not 60. So before blaming the company or anyone, know the facts one persons greed, prevented the creation of 300 jobs and the loss of ones on Friday.
    • reply
      by Chris S on May 1, 2012 at 09:15 PM in reply to Facts
      Probably true FACTS... When the director replaced the old one, Gayle Chong, the morale and everything went down like a sinking ship.. Still wish they had Susan Jones as the leader.
  • by Still There on Apr 22, 2012 at 06:19 PM
    This isn't a political issue folks. This is the result of years of mismanagement. Sprint has dug itself in a hole and the workers suffer.
  • by Mark Location: Panama City on Apr 22, 2012 at 04:43 PM
    If listen to the Democrats you wouldn't know about the lay offs that are happening in Florida. Panama City has been hit hard with this administration. Sallie Mae and all the others have really hurt us. I’ll be glad when November comes around, I will be changing my vote from the DNC to the GOP.
  • by Sid Location: Panaam City Fl on Apr 22, 2012 at 06:59 AM
    It irks me to see our local politicians throw BIG bucks and tax incentives to companies like Sprint / Nextel, Sallie Mae, etc only to have them treat their employees in such a poor manner....
    • reply
      by DaveV on Apr 24, 2012 at 08:13 AM in reply to Sid
      I worked at Salliemae for almost 10yrs and have nothing bad to say about how I was treated, and I was a lowly phone rep. Even the shut down was the right business decision to make for them, it just so happened I was on the short end of that stick, but the whole time I was there I was treated very well by the company. All that was required to be treated well was to show up ( on time ) and do your job without spending your day surfing the web or talking on your cell phone.
  • by Anonymous Location: lynn haven on Apr 22, 2012 at 05:43 AM
    Sorry politicians won't do anything, but lie. That is why Sallie Mae is where it is at, right former Rep. Boyd.
  • by Ed Location: PCB on Apr 21, 2012 at 05:29 PM
    What has really upset the every day employees of Sprint is that they have gotten almost no raises and very little in bonus in money since Sprint bought out Nextel, while at the same time, this is from CNet News. "Hesse received $11.9 million in compensation last year, thanks to $1.2 million in salary, $829,000 in bonus, $3.2 million in stock awards, $1.7 million in stock options, $4.8 million in non-equity incentive plan compensation, and $94,000 in other compensation. Although it's no surprise a public company CEO is making millions, it's worth noting that his compensation increased nearly $3 million between 2010 and 2011. According to the Securities and Exchange Commission filing, Hesse's increase came by the way of the $829,000 bonus, which he didn't receive in 2009 or 2010, $1.6 million more in stock awards than in the previous year, and $500,000 more in non-equity compensation. Despite last year's increase, Hesse's compensation was down from 2009 when he made $12.3 million." No wonder people are upset, and that was before Sprint started laying them off left and righ.
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