Unemployment Payments May Be Delayed

By: Matt Horn
By: Matt Horn

With the holiday season a week away, many Floridians are still trying to get access to their unemployment benefits.

“Kids in daycare and school, you know, bills need to be paid. It’s kind of hard right now,” said Roosevelt Jackson.
The new system has been plagued with glitches since it went online in mid-October.

The problems have kept many out of work Floridians from receiving their benefits.

During the first full weekend in December, those Floridians may experience new delays as the Department of Economic Opportunity makes more changes.

“Those individuals that are still having any issues to call the help center and get assistance, and we just want to reassure those individuals that no one will be denied any benefits due to technical issue,” said Jessica Sims.
DEO is moving its data storage to another facility in December, which cold cause new delays for benefit seekers.

State law requires the move, which was delayed because of the unemployment system launch. The move will not allow call center representatives to gain access to benefits occasionally during the move.

“The data will be physically moved all in one day and it will only be intermittent outages during that day,” said Sims.

The delays are expected to be minor compared to bigger problems faced during the launch, but impatient, unemployed Floridians trying to get benefits say the system needs to be fixed.

“It seems like it’ll work out. But, you know, it’s just taking a little longer than I thought it would,” said Jackson.

DEO says more than 500,000 claims have been filed with the new system.

The system has gone offline all together two times since its launch, once in October and the second time earlier this month.


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