FBI: Beware of 'Secret Shopper' Schemes


01/20/10—The FBI has been alerted to an increase in employment schemes pertaining to mystery/secret shopper positions.

Many retail and service corporations hire evaluators to perform secret or random checks on themselves or their competitors, and fraudsters are capitalizing on this employment opportunity.

Victims have reported to the IC3 they were contacted via e-mail and U.S. mail to apply to be a mystery shopper. Applicants are asked to send a resume and are purportedly subject to an extensive background check before being accepted as a mystery shopper. The employees are sent a check with instructions to shop at a specified retailer for a specific length of time and spend a specific amount on merchandise from the store. The employees receive instructions to take note of the store's environment, color, payment procedures, gift items, and shopping/carrier bags and report back to the employer. The second evaluation is the ease and accuracy of wiring money from the retail location. The money to be wired is also included in the check sent to the employee. The remaining balance is the employee's payment for the completion of the assignment. After merchandise is purchased and money is wired, the employees are advised by the bank the check cashed was counterfeit, and they are responsible for the money lost in addition to bank fees incurred.

In other versions of the scheme, applicants are requested to provide bank account information to have money directly deposited into their accounts. The fraudster then has acquired access to these victims' accounts and can withdraw money, which makes the applicant a victim of identity theft.

Once the pop-up appears it cannot be easily closed by clicking "close" or the "X" button. If the user clicks on the pop-up to purchase the software, a form is provided that collects payment information and the user is charged for the bogus product. In some instances, whether the user clicks on the pop-up or not, the scareware can install malicious code onto the computer. By running your computer with an account that has rights to install software, this issue is more likely to occur.


Here are some tips you can use to avoid becoming a victim of employment schemes associated with mystery/secret shopping:

*Do not respond to unsolicited (spam) e-mail.
*Do not click on links contained within an unsolicited e-mail.
*Be cautious of e-mail claiming to contain pictures in attached files, as the files may contain viruses. Only open attachments from known senders. Virus scan all attachments, if possible.
*Avoid filling out forms contained in e-mail messages that ask for personal information.
*Always compare the link in the e-mail to the link you are actually directed to and determine if they match and will lead you to a legitimate site.
* There are legitimate mystery/secret shopper programs available. Research the legitimacy on companies hiring mystery shoppers. Legitimate companies will not charge an application fee and will accept applications online.
*No legitimate mystery/secret shopper program will send payment in advance and ask the employee to send a portion of it back.

Individuals who believe they have information pertaining to mystery/secret shopper schemes are encouraged to file a complaint at www.IC3.gov.

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  • by Eddie Location: Panama City on Aug 12, 2011 at 03:08 PM
    I got one for the position of a mystery shopper and its a scam!!!!! Dnt do it because it is a SCAM and you will have to pay all the funds back to whomever it came from. they sent me a check with the amount of $3,996.00. they want u to shop at a certain store and then 2nd send over $3,000 back to them threw western union/moneygram. It says TRACKS INC. HONEYWELL AEROSPACE. The Assignment co-ordinator is named Pamela Wilson at 1-514-560-2408. thats most likely not her real name. but it is A SCAM.
  • by janett on Apr 28, 2010 at 06:17 PM
    i got one it is from walmart that i will get a moneygram for $2,820 to cover my payment of $150 commission they ask a lot of questions have you heard of this one
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