Gulf Power offers update for customers impacted by Hurricane Sally

As of 10pm Friday, September 18, Gulf Power officials say they have restored power to 185,000...
As of 10pm Friday, September 18, Gulf Power officials say they have restored power to 185,000 customers impacted by Hurricane Sally.(GULF POWER)
Published: Sep. 18, 2020 at 10:16 PM CDT
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PENSACOLA, Fla. (PRESS RELEASE) - Gulf Power has restored power to nearly 185,000 customers less than 48 hours after Hurricane Sally left the area

  • Power restoration team – more than 7,000 strong – working day and night to restore power
  • Less than 101,000 customers without power as of 10 p.m.
  • Walton County customers essentially restored, and we expect Okaloosa County customers will be essentially restored by tonight
  • While many customers will be restored before this date, 95% of customers in Escambia and Santa Rosa counties who can accept power will be restored by end of day Tuesday, Sept. 22
  • Use Gulf Power app to check restoration status; download the Gulf Power Mobile App by searching for “Gulf Power” in iTunes or the Google Play store
  • We urge customers to focus on safety and we appreciate their patience and support

As of 10 p.m., Gulf Power Company has restored service to 65% of our customers affected by Hurricane Sally, or more than 160,000 customers. Currently, less than 125,000 customers are out of power.

“In less than 48 hours since Hurricane Sally left our area, our storm restoration crews have been working day and night and have restored power to 65% of our customers that were affected by this storm,” said Marlene Santos, President of Gulf Power. “We know it’s difficult to be without power, but please know that our team of more than 7,000 is dedicated to getting the lights back on will not stop working until all of our customers have power restored.”

Restoration estimates

  • Gulf Power announced initial restoration estimates on Thursday, Sept. 17. Power has essentially been restored to all customers who can accept electric service in:

    Bay County

    Jackson County

    Holmes County

    Washington County

    Walton County
  • We expect to restore power by the end of tonight to essentially all customers who can receive it in Okaloosa County.
  • Based on initial assessments of the hardest-hit areas, we expect to restore 95% of customers who can receive power in Escambia and Santa Rosa counties by the end of the day on Tuesday, Sept. 22. It’s important to note that many customers will be restored before this date.
  • We understand our customers need as much information as possible so you can make decisions for you and your family. On Saturday, Sept. 19, we will provide what areas within each county will be restored earlier than Tuesday.

Our restoration estimates are now available on Gulf Power’s outage map and are updated hourly.

Immediately after a storm, we use smart meter technology to determine if customers are out. If customers are off when their neighbors are on, or if there is a dangerous situation such as downed power lines or sparking equipment, please call Gulf Power at 1-800-GUPOWER (1-800-487-6937). Customers can report an outage on the Gulf Power Mobile app or

What customers can do to help

  • Please keep roads clear so our restoration crews can get to their next work site faster.
  • Due to the COVID-19 pandemic, if you see our crews at work, please remember to maintain proper social distancing.
  • Avoid stopping crews to ask when power will be restored – this only slows down the process.

By the numbers as of 10 p.m. 9/18/20

  • 285,000 customers affected
  • Nearly 185,000 customers restored
  • More than 7,000 restoration personnel
  • 12 staging sites to get crews out to affected areas quickly

Additional resources

Customers can download the Gulf Power mobile app for on-the-go, instant and secure access to their accounts. Customers can report or get the latest information on an outage. The app is available for download in the iTunes App Store and Google Play.

Stay connected

Gulf Power communicates restoration information to customers frequently through the news media and the following resources: