Florida's CFO working to fill insurance claims and answers from Hurricane Michael

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PANAMA CITY, Fla. (WJHG/WECP) - After a category five hurricane ripped through our area, many people, like Rex Clark, were left with nothing.

Florida's CFO is working to fill insurance claims and answer questions from Hurricane Michael. (WJHG/WECP)

"We didn't think Michael was gonna be as bad as it was, and I was watching my roof get ripped off my house. Thinking, 'I really think I might die today'," said Clark.

Clark and his wife now live in Dothan, Alabama, but Friday, they made the trip back for the Insurance Village held by Chief Financial Officer Jimmy Patronis at Gulf Coast State College.

"I came here today with my wife to meet with our insurance company face-to-face and get closure," said Clark.

The Insurance Village allowed Clark to do just that.

"We needed about $80,000 and we received it. And then a little bit extra that we, you know, for personal possessions and it just... that we didn't expect," said Clark.

But it still took ten months to get.

We asked Clarks' insurance company what took so long to fulfill the claim.

"Many of them are in the hands of litigators or lawyers or somebody else on behalf of the insured, and there's a whole host of reasons that could be the result of," said Stephen Donaghy, the CEO of Universal Property and Casualty.

Some at the Insurance Village came to find out what's holding them up.

"I came to talk to an insurance agent to see if I was going to have any recompense to deal with a poor public adjuster and [get an] update on my claim," said Panama City Resident Colleen Denslow.

While residents like Denslow got some of their questions answered, she still needs closure.

"I need the claim to be settled," said Denslow.

For many who are still in a position like Denslow, Clark has some advice, "Don't give up. Do what you have to do, do beyond what you have to do."

According to Patronis, Friday, 22 insurance companies assisted customers and served 144 people. He tells us $631,000 worth of checks were cut.

Saturday the Insurance Village will be held again at Gulf Coast State College's Student Union East building from 9 a.m. to 4 p.m.

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